Submit your complaint
Anyone affected by an SGP project, including residents, applicants, and grantees, can file a grievance free of charge through any of the channels below.
10
working days for acknowledgment of receipt
working days for acknowledgment of receipt
30
working days for a proposed resolution
working days for a proposed resolution
Grievance channels
WhatsApp, phone, SMS+62-811-8148-4179FAO Indonesia
EmailFAOID-Feedback@fao.orgFAO Indonesia
Download the grievance formThe form is optional; verbal grievances are also accepted.
If still unresolved
Escalation path
| Tier | When to use | Contact |
|---|---|---|
| 1. Country YBUL / FAO Indonesia | First complaint; conflict of interest or project implementation | Channel above |
| 2. Global program team GPMT | Not resolved at the country level, or the complainant cannot reach the country team | SGP-Feedback@fao.org |
| 3. FAO Inspectorate OIG | Violations of FAO social and environmental standards, fraud, ethics violations, safety | fao.ethicspoint.com · Investigations-hotline@fao.org |